Privacy Policy

By accessing this website and any pages thereof (“Site”) of Musqué sagl (“Company”) you take note and agree that the Company collects and uses your personal data as set out in this Privacy Policy Statement (“Privacy Policy”) and the Terms of Use. By continuing to access or use this Site or by using an e-mail address provided on this Site, you take note and are consenting to our use of your personal data as described in this Privacy Policy. Please do not access this Site and do not send us your personal data if you do not want us to store or use the data described in this Privacy Policy.
This Privacy Policy is subject to amendments and changes at any time at the Company’s sole discretion. Ensure to check the Privacy Policy each time you access and/or use this Site, since any updated version applies to your access and/or use of this Site.
The Company is committed to protecting your privacy. This Privacy Policy concerns the entire online collection of personal data on this Site over the World Wide Web and describes how your personal data is collected and used and how the Company fulfills its obligations under applicable data protection law.
Please note that “you” and “yours” refers to you as an individual and not to any legal or corporate entity. “We” or “our” refers only to the Company, a company incorporated in Switzerland, which owns and operates this Site.

Information we may collect from you

The collection, processing, and use of your personal data occurs within the limits necessary for the establishment, performance, and management of the purchase contracts in the online shop according to the principles of data avoidance and minimization. In particular:

  • Information that you provide voluntarily by filling in forms in this Site or by otherwise contacting us through our Site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to this Site, including but not limited to, traffic data, weblogs and other communication data, whether this is required for our own purposes or otherwise and the resources that you access.

In cases where we use external service providers to complete your order, these act in our name within the scope of contract data processing. Transmission of personal data to third parties only occurs if this is necessary to fulfill a contract or for billing purposes or you have consented to this in advance.

We do not sell, trade, rent, or release your personal information to third parties (name, email, address, mailing address, telephone number, etc.) without your consent.

Data Security and Confidentiality

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to ensure that services provided, fulfill technical and organizational security measures that are appropriate to protect your personal data, we cannot guarantee the security of your data transmitted to this Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

You may communicate with us by e-mail. E-mail messages sent over the Internet are neither confidential nor secure. They may be viewed by third parties, lost, intercepted or altered. E-mails may be transferred across national borders, even if both sender and recipient are located in the same country. We will not be liable for any damages suffered in connection with the use of e-mails or any other electronic messaging system when communicating with us.

Storage of e-mails

All incoming and outgoing emails are automatically stored in our email archive to manage the enormous amount of data. The e-mails are protected by legal, technical and organizational measure. They may only be accessed in justified cases in accordance with applicable laws and regulations (e.g. court order, suspicion of criminal conduct, breach of regulatory obligations, material breach of employment contract). Access is only granted to employees in defined functions (e.g. litigation, legal, compliance, risk). All e-mails are disposed of after a limited period of time. If you do not wish the retention of private e-mails by us, we strongly advise you not to send private, non-business related e-mails to our e-mail accounts.

Disclosure of your personal data

We will not disclose your personal data to third parties, except for the following:

  • if legally required or ordered by an authority or a court
  • to external service providers who support us in the area of data processing or otherwise
  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets, provided that we have contractually ensured that this information is kept private and secure and that when supplying this personal data we comply with the applicable local laws.
  • if necessary to protect the interests of the Victorinox Group or other users.

Protection of Children

We do not wish to collect over this Site personal data from individuals under the age of 18. Individuals under the age of 18 are requested to receive permission from their parent or legal guardian before providing any personal data to us.

Your Rights

You are entitled to ask for a copy of your personal data which has been collected online and in which manner the data is processed. You may also ask to have your data rectified or deleted as required by applicable data protection law. Any such request must be made in writing to Musqué Sagl, Via E. Bossi 12d, 6830 Chiasso