If for any reason Clients are not satisfied with an order, the items can be returned for Size/Color Exchange, Store Credit or Partial Refund within 14 days of the order’s delivery date.
The Security Tag must still be intact and attached to returned items.
The Shipping fee will be pay by the customer
Returns must be shipped within 14 days of the order’s delivery date.
To request a return please send an email to email@example.com with order number and the reason of the return.
In the case that a refund is requested, the cost of shipping and any import fees are the responsibility of the Client.
Refunds will be processed as soon as returned items have been checked and accepted by MUSQUEOFFICIAL.COM.
For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 10 days and within their next billing statement. Processing time may vary depending on the Credit Card Company.
Orders paid by PayPal or by Bank Wire Transfer will be refunded to the original account.
All refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
Return Terms & Conditions
The Security Tag must still be intact and attached to returned items. Items must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
Items must be returned with all original tags, packaging and other accessories (dust bags, hangers, garment covers etc.) received with the order.
Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
Returns must be packaged in the MUSQUEOFFICIAL.COM box.
In the case of defective or incorrect merchandise, Clients must follow the instructions above. MUSQUEOFFICIAL.COM reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
Swimwear (bikini bottoms, swim shorts or briefs) and intimate apparel (briefs, boxers) must be tried on over underwear. Returns will not be accepted if the protective hygienic strip has been removed. Items that have any sign of use or wear will be returned to the Client.
Pickups for all authorized returns with MUSQUEOFFICIAL.COM’s courier account numbers must originate from the same country of the original shipment.
In the case that the return shipment requires pickup or the payment of any added fees, MUSQUEOFFICIAL.COM reserves the right to refuse returns sent with a different courier than specified in the confirmation email.
MUSQUEOFFICIAL.COM reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, MUSQUEOFFICIAL.COM will deduct a 10% administrative/re-stocking fee from the refund.